Frequently Asked Questions for Party Rentals

Frequently Asked Questions

Does the price include set up and delivery?

Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor, that travel fees can be quite high. Please call our office for a current quote.

Does the standard 4 hour rental time include your set up time?

We do not rent by the hour, but rather, by date. We try to start deliveries as early as possible so you can have the bouncer before your event time and for the entire day. Your delivery time will depend on where you are on our route. An approximate time for delivery will be communicated at least a day before your event

When do you set up?

That depends on how many rentals we have that day. Generally, we arrive well in advance of the rental time. If we have a lot of rentals that day, we may need to set up as early as the evening prior. If this is the case, we will call before to confirm that someone will be at the party location.

What is your policy in case of inclement weather?

Inflatables cannot be used in winds exceeding 20 mph (15 mph for some items), and cannot be used in the rain. On the morning of your event, we will monitor the weather to see what is predicted in the forecast. If there is a 50 percent chance or more for rain, or a prediction of winds 20 mph or above during your event, we allow you to cancel the day of your event. If you decide to cancel your event, it must be before delivery. You can get a refund of your deposit/amount paid, or it may be applied to a future rental. You MUST call us before 9:00 am the morning of your event to cancel and to receive your refund/credit. Please note: we MUST keep safety in mind at all times, so It’s Jump-Tastic reserves the right to cancel your rental due to inclement weather at any time.

Rain
If there is a 50 percent or greater chance of rain during the scheduled time of your event, you may cancel or reschedule your event before 9:00 am the morning of the scheduled delivery. However, if the forecast is calling for scattered showers, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event.

Wind
Inflatables cannot be used in winds exceeding 20 mph (15 mph for some items). If the forecast is for high winds, we will call to cancel/reschedule your rental. You will be able to receive a full refund if your event is canceled or use it towards a future date in the same calendar year.

Temperature
All inflatables can be used in a wide range of temperatures, but if the temperature is expected to fall below 40 degrees at any time during your event, we will call the morning of your event to cancel/reschedule your delivery. You will be able to receive a full refund or use it toward a future date in the same calendar year. Keep in mind the children’s activity will keep them very warm, and we recommend you continue as scheduled if the temperature is forecasted to be above 40 degrees. Deposits will not be refunded for temperature cancellations above 40 degrees.

Do we have to keep it plugged in the entire time?

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker.

What about parks? Do parks have electricity?

We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must use a generator. Also, some parks are first come, first serve so get your spot early in the day.

What payments do you take?

Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

What if we need to cancel?

You can cancel your delivery anytime before we set up. After set up, no refunds will be given. Please check out our policies page for details or call our office.

Do you require a deposit?

Yes, all orders require a deposit of 33%. Deposits are non-refundable. Payments are refundable (minus the deposit) if you cancel your order at least 8 days prior to your rental date. You also have the option of a rain check that is good for 1 year.

How big are the jumps?

Most of our jumps are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup

What about the big jumps? Any special requirements?

Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

What surfaces do you set up on?

We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Can we see a copy of your contract and safety rules?

Yes. There is a link in your receipt once you've ordered or you may contact our office.

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

If you have any other questions, please feel free to call us any time at: (254) 392-8089