That depends on how many rentals we have that day. Generally, we arrive well in advance of the rental time. If we have a lot of rentals that day, we may need to set up as early as the evening prior. If this is the case, we will call before to confirm that someone will be at the party location.
Yes, all orders require a deposit of 33%. Deposits are non-refundable. Payments are refundable (minus the deposit) if you cancel your order at least 8 days prior to your rental date. You also have the option of a rain check that is good for 1 year.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: (254) 392-8089

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